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Guys, ladies, please allow 1 day handling.
Standard parcel post (red bag) will automatically be used as the preferred method of shipping, this is the safest option. If you must have express please document this in the shipping notes at check out. although if express is selected please bear in mind we can not guarantee the delivery of your product, if there is a "no show" due to a seizure from using express post we will not re send. Everyone should be well aware of the risk by now.
Every order will have the tracking information stored until items are delivered, however we will only provide tracking numbers after 10 working days please do not ask before hand. unnecessary messages are time consuming. once items are delivered all sensitive information will be destroyed.
If an item you purchased arrives and is broken or damaged, vendors will refund or replace once you provide sufficient photographic evidence to support your refund request.
Please note. Swolebay uses a payment processing service and refunds will be subject to third party processing fee's. This is out of our control.
Cancellation / Return / Exchange Policy
Due to the nature of the products sold on Swolebay and not wanting to give away Vendor locations to any law enforcement acting as a customer, returns or exchanges are not permitted.
Cancellations can be requested and refunds issued providing the order has not yet been shipped
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