Fulfillment Agreement

Before you become a Vendor which includes providing products for our dropshipping program on the SwoleBay Platform you must agree to our fulfillment agreement. This ensures the best possible experience for your customers and will make SwoleBay a safer place for everyone.

The idea behind SwoleBay is to make it as simple as possible for Vendors to sell at the same time as making it as easy as possible for customers to buy quickly and securely.

This Delivery Policy explains your delivery obligations as a seller and your responsibilities when using SwoleBay’s services. This policy is a part of our Terms of Use.

By opening a shop on the SwoleBay platform, you’re agreeing to this policy and our Terms of Use.

1. Dispatching Your Items within your stated time-frame

2. Use a Traceable mailing service

3. Provide all relevant and required information for every single sale without exception

4. Dispatching Your Items Sellers and product providers are responsible for dispatching their sold items to buyers. If you’re using a delivery/fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders and you will be held accountable.

By selling on SwoleBay, you agree to:

A. Provide an accurate “dispatch from” location (City / State).

B. Specify your postage costs and processing times in your listings.

C. Dispatch items promptly after they are sold. Prompt dispatch means that you dispatch each item within your stated timeframe on the product listing page unless you specify otherwise in your processing time or agree to a different dispatch period with the buyer through direct communication via our inbuilt messaging service. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.

D. Comply with all local and international delivery and customs regulations. We know that delivery and customs regulations can be tough to read, so check out the Help articles on domestic and international delivery on your chosen service providers website

E. Dispatch to the address listed on the SwoleBay receipt of sale.

F. Mark the order as dispatched. When you ship the purchase, you must mark the order as dispatched and provide tracking information. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.

G. Charge an appropriate amount for postage.

By entering tracking information or delivery confirmation on SwoleBay, you’re giving us permission to collect and share this data received from your chosen delivery carrier with the buyer.

In the unlikely event, an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided on the SwoleBay order page. If a buyer does not receive their order, they may file a case against your store and seek a refund in full for their purchase.

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